In the wake of the mounting safety
concerns due to the replacement devices reportedly catching fire, Samsung Electronics
has suspended the sale of its latest smartphone Galaxy Note 7. Customers are now
requested either to exchange the original as well as the replacement Galaxy
Note 7s for a Galaxy S7 or Galaxy S7 edge or to obtain a full refund from the
point of purchase. The company is also offering those who exchange their Note 7
devices a $25-gift card, in-store credit, in-store accessory credit or bill
credit from select carrier retail outlets.
South Korean tech giant recalled
2.5 million Galaxy Note 7 phablets sold globally following a series of
incidents involving its battery catching fire during and after charging. The
world’s largest smartphone producer launched its large-screen smartphone on 19
August this year packed with an array of top-of-the-line technologies that
included iris recognition and a waterproof stylus.
It was earlier speculated that the
defective batteries provided by its subsidiary Samsung SDI had made Samsung
Electronics’ ultra-slim Galaxy Note 7 prone to explosion. The replacement handsets
therefore came fitted with the batteries manufactured by China-based ATL. ATL
supplies 30% of Samsung Electronics’ battery requirement against 70% met by
Samsung SDI. The technical glitch is now thought to be beyond just the
defective battery.
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